Order Help

  • Browsing & Checkout Problems.

    If your card is being declined, please see our card declined help. If you are having trouble with the function of our website, you can try the following suggestions. 1. Try shopping with your browser in private mode. 2. Deactivate popup blockers. 3. Use a different browser. 4. Try another device...
  • Canceling / Editing An Order

    Orders for in-stock items can't be canceled, edited, or changed in any way. We are committed to swiftly processing your purchase. Once you have completed your order, our fulfillment partner immediately begins processing it. If you placed your order before 11 a.m. CST, it will be handed over to ...
  • Card Declined Problems

    If you are having trouble with your card being declined, please check the following. Data Entry Errors Your card number, CVV (code on the back), and billing zip code must all match. Transaction Blocked Check to see if your bank blocked the transaction. This is a common problem for debit cards...
  • Free Shipping Help

    My total is $100, Where Is The Free Shipping? There are a few reasons you may not be receiving free shipping. The Free Shipping Offer is automatically added AFTER you have entered a qualifying address and met the minimum Subtotal of $100 after discounts. Coupons or discounts might have dropped...
  • My Coupon Code Is Not Working

    We're sorry to hear that you are having trouble with your coupon! Reasons Coupons Might Not Work 1. The coupon is no longer active. 2. You have used it before. As of 03/10/2024, all coupons we issue are one use per customer. If you have used the coupon in the past, this is why it didn't work fo...
  • Returns

    You may return unopened products within 90 days of receipt, but you must pay return shipping costs. To start a return, please contact us and request a return authorization. Please include your name and order number so we can find the transaction.
  • When will my preorder order ship?

    You can find the projected ship date on the product page.